SAP OTC - Manager

Overview

As an SAP OTC Manager within PwC's Technology Consulting practice, you will focus on SAP Customer Relationship Management applications. You will analyze client requirements, implement CRM software solutions, provide training and support, lead teams and manage client accounts, and help deliver successful projects.

What you'll do

• Lead the implementation and integration of SAP Customer Relationship Management (CRM) solutions to optimize client processes.
• Analyze client requirements and design tailored CRM solutions to enhance customer satisfaction and achieve strategic objectives.
• Provide training and support to clients for seamless utilization of SAP CRM applications.
• Manage project planning, budgeting, execution, and completion to meet client expectations.
• Coach and mentor team members to develop their skills and deliver quality outcomes.
• Collaborate with team leadership to maintain ownership of project quality, timelines, and deliverables.
• Identify opportunities for business process improvement and customer engagement strategies.
• Use analytical thinking to address complex client needs and system interactions.
• Facilitate difficult conversations with clients and stakeholders to resolve conflicts and issues.
• Uphold professional and technical standards, including adherence to the firm's code of conduct and independence requirements.
• Address conflicts or issues with clients, team members, and other stakeholders, escalating where appropriate.

What you'll need

• At least a Bachelor's degree.
• At least 9+ years of experience.
• Oral and written proficiency in English.

Nice to have

• One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms.
• Business process consulting and improvement expertise.
• Proficiency in SAP Cloud for Customer and SAP CRM.
• Analytical thinking to identify system interactions.
• Experience embracing technology implementation for client success.
• Skills in customer relationship management and engagement.
• Experience mentoring team members to enhance delivery quality.

Details

• Location: Hyderabad.
• Travel requirements: Not specified.