Secure Business Enablement COE Engineer

Overview

Administrative role supporting a Managed Services Client Service Desk team to ensure smooth service desk operations.

What you'll do

• Provide administrative support to the Managed Services Client Service Desk team.
• Coordinate service requests and assist the client service desk team.
• Follow the correct escalation procedure on all critical calls and requests.
• Receive, validate, and log client requests, capturing request details.
• Help analyze and interpret escalation requests for categorization and prioritization.
• Maintain relevant documents related to tickets/requests, including client information.
• Perform other related tasks as required by the team.

What you'll need

• High School Certification or diploma or equivalent.
• Basic to moderate level years of experience in the technology industry and call centre environment.
• Ability to work under general direction.
• Ability to use sound judgment to escalate issues to a higher level.
• Methodical approach to ticket resolution.
• Strong verbal and written communication skills.
• Ability to work in a 24x7 shift structure based on a defined roster.

Details

• Location: Bangalore, India.
• Work mode: Remote Working.