Senior Analyst – Digital Business Enablement

Overview

Senior Analyst on the Digital Business Enablement (DBE) team for Lowe's Pro Supply (LPS), analysing and improving the digital shopping experience on Lowesprosupply.com from product discovery through purchase, fulfillment and reorder.

What you'll do

• Analyze the LPS customer journey across Search, product discovery, product evaluation, Cart, Checkout, fulfillment and reorder on LowesProSupply.com.
• Identify friction points, missing capabilities and opportunities to simplify the journey.
• Assess the current experience at item, category and journey level to identify gaps affecting discovery, purchase confidence, conversion or repeat purchase.
• Analyze digital and business performance data to identify trends, customer behavior patterns and areas of opportunity, and translate findings into clear insights and recommendations for stakeholders.
• Monitor key digital metrics including revenue, conversion, average order value, digital penetration, engagement and journey performance.
• Identify opportunities to improve revenue, conversion and average order value by addressing customer friction, improving existing journeys and identifying new digital capabilities or experience enhancements.
• Evaluate priority categories and products to identify recurring experience gaps across Search, PLP, PDP, Cart and Checkout, and recommend scalable improvements.
• Assess relevant B2B, MRO and industry competitor experiences to identify best practices relevant for LPS customers.
• Partner with Merchandising, Product, Technology, Marketing, SEO, Pricing, Inventory, Supply Chain and other LPS functions to share insights, prioritize opportunities and support execution.

What you'll need

• 4+ years of relevant experience in e-commerce and data analysis.
• End-to-end understanding of the e-commerce purchase funnel.
• Web analytics, including Google Analytics.
• Advanced Excel.
• SQL.
• Power BI or Tableau.
• Strong e-commerce knowledge.

Details

• Based at the on-site office in Bengaluru.