Senior Analyst – Marketplace Management

Overview

Senior Analyst responsible for onboarding new third-party sellers and items onto Lowes.com and maintaining seller relationships after onboarding, including performance monitoring, business reviews and issue triage.

What you'll do

• Provide onboarding support to welcome sellers onto lowes.com, guiding them through all set-up steps and activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all appropriate seller information and item attributes are captured, verified and uploaded so sellers and products are listed and meet necessary guardrails, aligned to Lowe's data quality guidelines.
• Execute assigned process and tasks, ensuring expected timelines are met to complete successful onboarding of sellers and items without escalations, owning individual operational KPIs.
• Work with leadership to conceptualise, design, develop and execute processes for seller and item onboarding activities.
• Support managers and leadership in developing and maintaining SOP documents, and review and refine processes for optimal efficiency.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace.
• Maintain and organize seller-related documents and follow up as necessary.
• In partnership with Trust & Safety and Seller Operations teams, ensure seller standards are defined and upheld.
• Implement technical rules and other processes within seller management tools to automate aspects of the function.
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement.
• Keep leadership informed of progress and escalate for support as necessary.
• Indirectly develop the team, participate in team-building and growth opportunities, and consistently seek to improve self and others.

What you'll need

• Minimum 4+ years of relevant experience in online/retail merchandising, digital business or operations.
• Bachelor's degree in Business Administration, Marketing, Operations, Data Analytics, or a related field.
• Experience with digital, marketplace or category merchandising.
• Highly detail-oriented with a strong operational mindset.
• Proven expertise in third-party assortment management and data quality methodology/guidelines.
• Experience with third-party marketplace systems such as DSCO/Rithum/Mirakl.
• Excellent written and verbal communication skills, including the ability to converse with US-based sellers via email, phone and Teams calls.
• Experience in customer-facing, telecall or customer support roles.
• Experience working with Excel and other data/reporting tools.
• Excellent problem-solving and time management skills.

Nice to have

• Retail corporate experience.
• Experience managing a business portfolio in a large retail environment.
• Experience with ticketing or volume management tools.
• Account management, client serving or consulting experience.
• Experience with data analysis and providing insights from data.
• Experience with or familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms.

Details

• On-site role based at the Lowe's office in Bengaluru.