Senior Analyst - Scheme Events

Overview

Senior Analyst responsible for owning the end-to-end delivery process for clients in the pension administration business, including periodic plan management and member communications.

What you'll do

• Analyse and work with large amounts of data and perform relevant tasks required for periodic plan management tasks and issuing member communications.
• Manage and oversee the entire delivery process, from initial client consultation to final delivery and follow-up.
• Coordinate with various departments to ensure that all client requirements are met and that projects are delivered on time.
• Serve as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of satisfaction.
• Identify opportunities for process improvement and implement strategies to enhance delivery efficiency and quality.
• Monitor project progress and provide effective and accurate reporting of key metrics.
• Handle any issues or challenges that arise during the delivery process, working closely with clients and teams to resolve them promptly.
• Ensure that all compliance and regulatory requirements are met and maintained.

What you'll need

• Strong command of MS Office tools (especially MS-Excel, MS-Word, Outlook).
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and team members.
• Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously.
• A problem-solving mindset, with the ability to think critically and provide effective solutions.
• A degree in business administration, management, or a related field.
• Proven experience in a similar role, with a strong focus on client delivery and project management.

Nice to have

• Strong analytical and problem-solving skills.
• Ability to work with large quantities of data.
• Strong ability to plan and manage numerous processes, people and priorities simultaneously.

Details

• Location: Gurgaon, India.
• Blended work profile: a blend of work from home and office opportunities in line with business-approved policies.
• First 3-6 months include training and peer support to understand ways of working.