Senior Application Engineer I

Overview

Pre-sales technical support role focused mainly on fire alarm systems and fire detection, helping translate customer needs into clear technical direction and supporting sales conversations with accurate product knowledge.

What you'll do

• Provide technical information, advice, and assistance on fire alarm and fire detection products and services before and during the sales process.
• Support sales staff with product clarification, application guidance, and solution positioning for fire detection opportunities.
• Review customer requirements and help identify suitable fire detection system options within established procedures and guidelines.
• Prepare technical input that supports proposals, bids, and customer discussions.
• Assist with questions related to fire detection panels, detectors, modules, networked systems, and related fire alarm applications.
• Coordinate with sales staff when clarification of issues is needed to keep opportunities moving forward.
• Contribute to accurate, customer-focused communication that supports safe and effective fire protection outcomes.

What you'll need

• University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.
• Ability to provide accurate technical information and follow defined procedures and guidelines.
• Strong communication skills with the ability to explain technical concepts clearly.
• Working knowledge of fire alarm or fire detection systems.
• Ability to support sales activities in a professional, customer-focused manner.
• Comfort working with others to clarify issues and support the progress of opportunities.

Nice to have

• Experience with EN-listed fire detection systems.
• Knowledge of fire and voice alarm design installation standards such as BS5839.
• Exposure to EN54, NFPA, or UL-related fire detection applications.
• Familiarity with Johnson Controls, Tyco, or Zettler fire detection platforms.
• Knowledge of PAVA systems or BMS integration concepts such as Modbus or BACnet.

Details

• Location: Pune, Maharashtra, India.