Senior Associate - Revenue Operations

Overview

Hands-on Salesforce Senior Associate supporting daily administration, configuration and continuous improvement of the Salesforce environment, with growing responsibility for UAT, training and cross-functional projects.

What you'll do

• Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups.
• Monitor data quality by running duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations.
• Provide responsive end-user support and troubleshoot ad hoc platform issues.
• Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures.
• Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir.
• Assist with changes to closed-won opportunities, escalating to the manager with any concerns.
• Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process.
• Monitor the Pipeline Inbox for incoming requests, ensure items are tagged, and notify the manager of any concerns.
• Respond to questions on the status of project code and stage in Salesforce.
• Check the Pipeline Inbox multiple times a day and always first thing in the morning.
• Add new Salesforce users and deactivate departing users.
• Run any new-user requests before agreeing to set up access.
• Update the Riveron Account for employee departures.
• Collaborate with team members to address user-related SFDC issues and escalate issues promptly when identified.
• Assist with Salesforce training of new professionals identified for Salesforce access.
• Facilitate user training sessions and drive adoption of new features and best practices.
• Keep the RevOps Intranet (Omnia) site updated.
• Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs.

What you'll need

• Working knowledge of Salesforce (SFDC), comfortable navigating and configuring reports/dashboards, user management, and standard configuration.
• Exceptional attention to detail and accuracy in data and documentation.
• Strong written and verbal communication skills, with the ability to explain concepts to non-technical users.
• Proven ability to work quickly and efficiently, managing multiple priorities without sacrificing quality.
• Strong organizational and problem-solving skills.
• 5 to 8 years of experience in Salesforce.

Nice to have

• Experience creating training materials and delivering user training.
• Salesforce Administrator certification (good to have, not a must).
• Experience partnering with operations, sales, or revenue teams on cross-functional projects.

Details

• Location: Bangalore, India.
• Working hours: 6PM IST to 3AM IST; should be comfortable with night shifts.