Senior Atlassian Administrator

Overview

The Atlassian Administrator is responsible for the secure, reliable and effective administration of Solera's Atlassian platform portfolio, including Jira Software, Jira Service Management and Confluence across Atlassian Cloud and Data Center/on-premises instances.

What you'll do

• Administer and support Jira Software, Jira Service Management and Confluence across Cloud and Data Center/on-premises environments.
• Manage projects and spaces, schemes, workflows, screens, fields, permissions, notifications, issue types, service portals, queues, SLAs and knowledge bases.
• Maintain platform health through monitoring, housekeeping, indexing, log review, capacity planning and proactive remediation.
• Manage user access, groups, roles and administrative privileges in line with least-privilege and segregation-of-duties principles.
• Own the administration and lifecycle of Marketplace applications, including evaluation, licensing, compatibility testing, upgrades and removal.
• Maintain accurate platform documentation, configuration records, runbooks, support procedures and technical standards.
• Define and enforce standards for project, space and repository creation, naming, ownership, permissions, retention and archiving.
• Partner with Cybersecurity, Risk, Privacy and Internal Audit teams to implement platform controls and provide evidence for reviews and audits.
• Support identity integrations such as SAML-based single sign-on, multi-factor authentication, SCIM provisioning and directory services including Entra ID/Active Directory or LDAP.
• Review administrative access, external sharing, anonymous access, application permissions and data exposure risks on a recurring basis.
• Coordinate vulnerability remediation, security patches, certificates, platform hardening and supported-version compliance for Data Center/on-premises instances.
• Design and maintain automation rules, forms, templates, dashboards, filters and reports that improve usability and reduce manual effort.
• Build and support integrations with identity platforms, service management tools, development toolchains and business applications using native connectors, webhooks and REST APIs.
• Use scripting or Atlassian applications such as Script Runner, where approved, to implement controlled and maintainable extensions.
• Analyze platform usage, performance, licensing and support trends; recommend consolidation, optimization and cost-control opportunities.
• Translate business needs into scalable Atlassian solutions and challenge requests that would create unnecessary complexity, duplication or long-term support risk.
• Plan, test and deliver platform upgrades, patches, application updates, configuration changes and migrations using formal change-management practices.
• Support migrations and consolidations between Cloud and Data Center/on-premises instances, including discovery, data preparation, testing, validation and cutover activities.
• Maintain backup, restore and disaster-recovery arrangements; participate in recovery testing and ensure recovery procedures remain current.
• Coordinate with infrastructure, database, network and vendor teams for Data Center hosting, performance, resilience and incident resolution.
• Manage incidents and service requests within agreed service levels, lead root-cause analysis for recurring issues and communicate clearly during service disruption.
• Act as a trusted platform adviser to engineering, IT, product, project-management and business teams.
• Provide guidance, training and self-service materials for project administrators, space owners, service teams and end users.
• Work with process owners to simplify and standardize ways of working while allowing justified business-specific requirements.
• Coordinate with Atlassian and third-party vendors on licensing, support cases, product changes and technical escalations.

What you'll need

• Strong hands-on experience administering enterprise Atlassian environments, particularly Jira and Confluence.
• Experience supporting both Atlassian Cloud and Data Center/on-premises deployments in a complex or global organization.
• Deep understanding of Jira configuration, including workflows, schemes, custom fields, permissions, automation, dashboards and reporting.
• Practical knowledge of Confluence space administration, permissions, templates, content governance and lifecycle management.
• Experience with identity and access management, SSO, SAML, SCIM, directory integration and role-based access control.
• Experience planning and executing upgrades, migrations, application changes and technical releases in controlled production environments.
• Ability to troubleshoot across application, operating system, database, proxy, network and authentication layers.
• Knowledge of REST APIs, webhooks and at least one scripting language such as Groovy, Python or PowerShell.
• Strong documentation, analytical, stakeholder-management and communication skills, with the ability to balance usability, control and maintainability.

Nice to have

• Atlassian certification or equivalent demonstrated expertise in Jira administration or Atlassian Cloud/Data Center operations.
• Experience with Jira Service Management capabilities such as Assets, forms, virtual agent, service catalogues, SLAs and knowledge management.
• Experience with Atlassian Guard, organization administration, cloud security policies and managed accounts.
• Experience with Linux, SQL databases, reverse proxies, TLS certificates, clustering, load balancing and high-availability architectures.
• Experience administering common Marketplace applications and managing application rationalization or license optimization.
• ITIL, Agile, DevOps or formal change-management experience.

Details

• Location: Virtual India.
• The role supports a global service and may occasionally require work outside normal business hours for planned maintenance, major changes or critical incidents.
• Participation in an on-call or escalation role may be required, subject to local arrangements.