Senior Business Analyst

Overview

Senior Business Analyst to lead and support enterprise initiatives across ITSM, ITAM, and CMDB integration, service mapping, and data quality.

What you'll do

• Lead business analysis for ITSM/ITAM initiatives focused on CMDB integration, service mapping, and data quality improvements.
• Gather, analyze, and document business, functional, and non-functional requirements with IT operations and governance stakeholders.
• Define current-state and future-state CMDB-related processes and identify opportunities for standardization and automation.
• Translate requirements into functional specifications, process flows, use cases, user stories, and acceptance criteria.
• Support CMDB service mapping by documenting services, dependencies, application relationships, and service impact models.
• Establish and monitor CMDB data quality requirements and collaborate on remediation actions and preventive controls.

What you'll need

• Minimum 12 years of industry experience as a Business Analyst, Senior Business Analyst, or Business Systems Analyst in enterprise IT environments.
• Strong experience with ITSM and ITAM processes including incident, change, problem, request, configuration, and asset management.
• Proven experience on CMDB integration, CMDB service mapping, and CMDB data quality or governance.
• Strong understanding of configuration management concepts, CI lifecycle, CI relationships, and service dependency mapping.
• Experience in requirement elicitation, process modeling, workshop facilitation, stakeholder management, and documentation.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field.

Details

• Location: Pune, India.