Senior Business Analyst II

Overview

A senior-level Business Analyst II role supporting multiple complex IT projects for the MVR insurance product within ITTC, acting as a liaison between the Product and Architecture teams and technical teams in India.

What you'll do

• Gather and analyze work group data, define current processes and requirements, research best practices, and identify and document process improvements and functional specifications.
• Build and retain in-house functional expertise for the MVR insurance product within ITTC.
• Serve as a liaison between the Product and Architecture teams and technical teams in India, bridging knowledge gaps and improving delivery effectiveness.
• Build good working relationships with senior stakeholders, knowing who to involve, when and why.
• Develop a trusted advisor relationship with stakeholders through effective communication and efficient quality execution on projects.
• Identify return on investment and detailed tangible and intangible, direct and indirect benefits to support decisions to deliver or not deliver a change.
• Lead and support peers in creating change impact assessments for small deliveries across single or multiple teams, and advocate for change.
• Support initial scope and objectives discussions, ensuring scope creep does not occur during delivery.
• React to stakeholder decisions and options and guide them through the impacts.
• Communicate effectively with senior business stakeholders and delivery teams.
• Lead workshops and ensure objectives are achieved.
• Support both technical and business discussions within a team.
• Resolve conflicting priorities across stakeholder groups.
• Actively participate in self-assessment processes regarding implementation and adherence to SDLC, and articulate areas for team improvement.
• Facilitate retrospectives, ensuring lessons are learned.
• Generate an analysis definition of done for all deliveries and support junior roles in delivering to it.
• Support the Project Manager by taking ownership of the analytical delivery and driving it to conclusion.
• Define metrics and measures to evaluate process performance and the benefits of improvements.
• Articulate how an organization can act on or transform a product to achieve a business objective.
• Identify new areas of business capability and suggest technology improvements to aid support.
• Ensure each technology delivery has strategic alignment.
• Incorporate user interface and user experience design standards within requirements.
• Conduct change management assessments.
• Compile functional requirements for increasingly complex solutions.
• Effectively articulate the flow of data to aid business discussions and/or the articulation of requirements.
• Collaborate on solution design, including prototyping and proof-of-concept development.
• Assist with solution design and implementation in support of business requirements and customer perspectives.
• Take lead from key technology teams (e.g. security) regarding which aspects of the application need to be improved or maintained within the solution.
• Identify the value being delivered across a solution (as-is) using both subjective and objective assessment techniques.
• Identify the limitations of the solution that may be preventing value from being achieved.
• Use business intelligence and reporting tools to create dashboards and reports supporting data-driven decision making.
• Analyze and interpret a variety of datasets using data querying languages in support of a business need, decision, or system enhancement.
• Validate deployments across non-prod and prod environments, ensuring success.
• Produce low and high-fidelity user interface diagrams and create test cases, test scripts, and test plans to validate development items and/or business workflows.
• Carefully handle customer and commercial data in line with access controls and approved processes.
• Receive training in Release Management activities to provide release support from India during business hours.

What you'll need

• Extensive experience as an IT business analyst within the Insurance domain.
• Advanced proficiency in conceptual data modeling, UML, data flows, analysis, and processing.
• Excellent communication skills that allow for effective communication across all levels of the organization.
• Strong written and verbal communication skills, with the ability to explain technical findings in practical business terms.
• A structured approach to competing priorities, time-sensitive work, and collaboration across distributed teams.

Details

• Location: Chennai.