AES Guidewire ClaimCenter Business Analyst Senior Associate

Overview

Senior Associate role within PwC's Acceleration Center India in the Advisory practice, supporting Guidewire ClaimCenter work through business analysis, client support, and delivery of enhancements that improve insurance operations and user experience.

What you'll do

• Demonstrate expert abilities managing ITIL processes, tracking SLAs, and contracting.
• Provide solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead, acting as a trusted advisor and thinking strategically about creating value using the Guidewire Suite of products.
• Demonstrate expert abilities with ITIL Incident and Problem management for the Guidewire Suite of applications, navigating business processes and enterprise solution perspectives at a high level.
• Lead proposal development efforts and discuss future enhancements in Guidewire roadmap discussions with the client.
• Assist clients in supporting Guidewire Suite solutions and improving business processes, taking a proactive approach to quality.
• Analyze Guidewire ClaimCenter business needs and translate them into functional requirements for insurance operations.
• Support client service workstreams across enhancements, defect resolution, and production support for deployed Guidewire solutions.
• Configure and validate Guidewire ClaimCenter functionality while coordinating with technical teams on integrations and system changes.
• Review user stories, process flows, and acceptance criteria to clarify scope and identify implementation impacts.
• Interpret business feedback and data points to recommend process improvements and application adjustments.
• Mentor junior team members on Guidewire concepts, delivery methods, and issue resolution approaches.
• Collaborate across application, testing, and support teams to track work progress and address dependencies.
• Apply problem-solving skills to diagnose system issues, evaluate options, and support timely resolution of incidents and enhancements.
• Contribute to continuous improvement by identifying automation, tooling, and process opportunities within application support.

What you'll need

• Expertise in ClaimCenter and working knowledge of Guidewire PolicyCenter, BillingCenter and ContactManager.
• Lead requirement gathering sessions, conduct analysis, develop functional specifications and perform business walkthroughs.
• Create user stories and update them, develop process flows, UI mock-ups, and data mapping in the standard Guidewire recommended user stories.
• Familiarity with use case analysis, SWOT analysis, mind mapping, PESTLE analysis, and product design.
• Usage of JIRA, Confluence, ServiceNow and Splunk, and familiarity with SQL.
• At least a Bachelor's degree.
• At least 4-9 years of experience.
• Oral and written proficiency in English.
• Guidewire and Scrum Master Certification (at least one of the following).

Nice to have

• Preference for at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics.
• Expert ability identifying and addressing client needs, developing and sustaining client relationships, preparing and presenting complex materials, and defining resource requirements, project workflow, budgets, billing and collection.
• Expert ability guiding and motivating a team, coaching staff, and encouraging improvement and innovation.
• Proven record of developing strategy and writing, communicating, facilitating and presenting to all levels of audiences.
• Comfortable and available during sustained periods of instability with the client's Guidewire solution and escalations.
• Key contributor and thought leader internally and externally through white papers, blogs and training.

Details

• Location: Bangalore, India.