AES Guidewire Senior Business Analyst PC BA IND Senior Associate

Overview

Support application evolution efforts within PwC's Advisory practice on Guidewire solutions that help insurance clients improve business processes, production support, and system enhancements, while guiding junior team members as a Senior Associate.

What you'll do

• Demonstrate expert abilities managing ITIL processes, tracking SLAs, and contracting.
• Provide solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead, acting as a trusted advisor and thinking strategically about value creation with the Guidewire Suite.
• Demonstrate expert abilities with ITIL Incident and Problem management for the Guidewire Suite of applications, navigating business processes and enterprise solution perspectives at a holistic level.
• Lead proposal development efforts and deliver Advisory-level work, discussing future enhancements in Guidewire roadmap discussions with the client.
• Support Guidewire enhancement and production support workstreams for insurance client environments.
• Analyze business requirements, system issues, and configuration needs across PolicyCenter, BillingCenter, and ClaimCenter.
• Translate functional needs into clear user stories, acceptance criteria, and solution documentation.
• Troubleshoot integration and data flow issues across Guidewire applications and connected systems.
• Collaborate with technical teams to review design options, system impacts, and defect resolution approaches.
• Perform impact analysis for software releases, upgrades, and configuration changes.
• Review deliverables from junior team members and provide feedback on analysis and documentation.
• Apply software development methodology, system development, and digital tooling skills to improve solution delivery.
• Interpret client feedback and operational data to inform recommendations and support continuous improvement.

What you'll need

• Guidewire PolicyCenter, BillingCenter, ClaimCenter and ContactManager experience, including leading requirement gathering sessions, conducting analysis, developing functional specifications, and performing business walkthroughs.
• User story creation/updating, developing process flows, UI mock-ups, and data mapping in the standard Guidewire recommended user stories.
• Familiarity with use case analysis, SWOT analysis, mind mapping, PESTLE analysis, and product design.
• Usage of JIRA, Confluence, ServiceNow, and Splunk, and familiarity with SQL.
• At least a Bachelor's degree.
• At least 4-9 years of experience.
• Oral and written proficiency in English.
• Expert abilities identifying and addressing client needs, developing client relationships, and preparing and presenting complex written and verbal materials.
• Expert abilities guiding and motivating a team, coaching staff, and encouraging improvement and innovation.
• Demonstrated ability to develop strategy and write, communicate, facilitate, and present to all levels of industry audiences, clients and internal staff.
• At least one of the following: Guidewire and Scrum Master Certification.

Nice to have

• Preference for at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics.
• Demonstrated Guidewire BillingCenter or ClaimCenter configuration skills.
• Applying Guidewire integration knowledge across client support workstreams.
• Translating business needs into software development methodology solutions.
• Collaborating on Agile delivery, testing, and enhancement activities.
• Mentoring junior team members while navigating complex client situations.

Details

• Location: Bangalore, India (Acceleration Center India).
• Industry/Sector: Not applicable. Specialism: Guidewire. Management level: Senior Associate.
• Travel requirements: Not specified.