Senior Business Systems Engineer – Product & Engineering Platforms

Overview

Own and evolve product and engineering platforms supporting planning, delivery, portfolio management, and cross-functional execution. Translate business processes into scalable configurations, integrations, workflows, and reporting.

What you'll do

• Own administration and technical operations for Jira, Aha!, and related platforms.
• Design workflows, schemas, automations, dashboards, and reporting structures.
• Translate stakeholder requirements into scalable system designs.
• Build integrations using APIs, webhooks, automation frameworks, and integration platforms.
• Improve governance, data quality, permissions, and system standards.
• Provide advanced support, troubleshooting, documentation, training, and platform guidance.
• Evaluate platform capabilities and support migrations, replacements, and major changes.

What you'll need

• 7+ years of experience in business systems engineering, enterprise applications, IT applications, platform administration, or a related role.
• Hands-on experience implementing and administering Jira and related Atlassian products.
• Experience supporting product management, engineering delivery, portfolio management, or enterprise work-management platforms.
• Experience with workflows, schemas, fields, permissions, automations, dashboards, and reporting.
• Understanding of roadmaps, initiatives, epics, sprints, releases, dependencies, and capacity planning.
• Experience with APIs, webhooks, integrations, data migration, and enterprise application architecture.
• Strong project or program management, analytical, troubleshooting, documentation, and communication skills.

Nice to have

• Experience with Aha! Roadmaps, Aha! Develop, Aha Ideas, or similar platforms.
• Atlassian certifications or advanced Jira administration experience.
• Experience integrating Jira with GitHub, GitLab, Slack, Confluence, BI, or product-management tools.
• Experience in SaaS, fintech, identity, risk, fraud, or regulated technology.
• Scripting or automation experience with Python, JavaScript, Groovy, REST APIs, or low-code tools.

Details

• Remote work in the USA.