Senior Consultant, Client Success

Overview

Own the post-sale client services relationship for assigned Visa clients, acting as a trusted client advocate who drives adoption, performance and value from Visa products.

What you'll do

• Oversee implementation of new Visa products purchased by clients by coordinating client and Visa teams to expedite implementation readiness and time to value.
• Ensure client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain trusted client advocate status with key client stakeholders by executing forward-looking Client Success Plans in alignment with the Account Team.
• Track client-specific outcomes, including adoption and performance of purchased Visa products.
• Drive and deliver initiatives to improve client adoption of products and use of Visa's self-service tools.
• Stay current on local market trends, payment processing trends, Visa solutions and technologies, and generate new sales leads from identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to resolve complex client issues and optimize client performance.
• Develop client education and training materials, including webinars, on new Visa Rules, essential mandates, Visa Business Enhancement Releases and upcoming changes.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act as escalation point for significant issues and major incident or crisis responses on an ad-hoc basis for applicable clients.
• Support cross-functional initiatives to improve the client experience, incorporating automated solutions to drive efficiency and productivity.
• Identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams.
• Coordinate with global, regional and in-market Client Success team members to maintain a 360-degree view of the client and a consistent operational relationship experience.

What you'll need

• 8 or more years of relevant work experience with a bachelor's degree, or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
• Digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Nice to have

• 9 or more years of relevant work experience with a bachelor's degree, or 7 or more relevant years with an advanced degree (e.g. Masters, MBA, JD, MD), or 3 or more years with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience communicating complex technical terms and/or processes in business language tailored to the client.
• Experience achieving results as part of an effective team across countries and time zones.
• Experience effectively prioritizing and multi-tasking under deadlines.
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
• Experience in payment industry trends, threats, competitors, and regulatory environments.
• Certifications or qualifications in Client/Customer Success, project management or related areas.
• Experience building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.
• Experience building credibility and creating trust-based relations; partnering with clients to build their business.
• Experience listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience building measurable action plans to help clients achieve business goals and realize value from their products or solutions.
• Experience communicating clearly and effectively with clients.
• Experience thinking ahead and taking action.
• Experience taking ownership of problems and finding creative solutions to complex problems.

Details

• Remote position; does not require proximity to a Visa office, though remote roles may be required to be present at a Visa office with scheduled notice.
• Work hours vary based on the needs of the department.
• Travel of 5-10% of the time.
• Performed in an office setting; requires sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment.
• Applications accepted until at least October 17, 2026.
• Estimated US salary range: $127,300 to $204,100 USD per year, which may include sales incentive payments; may be eligible for bonus and equity.