Senior Customer Success Architect

Overview

Senior Customer Success Architect responsible for providing hands-on technical guidance to global customers in India, focused on product analytics data, data flow mapping, and recommendations for taxonomy and implementation quality.

What you'll do

• Act as a trusted technical hand-on operator for customers.
• Provide strategic benefit through data audit and taxonomy clean up using mastery of Amplitude products.
• Map data-flow architecture between Amplitude and upstream sources such as Segment, mParticle, Snowflake, BigQuery, and RudderStack.
• Create playbooks for integrating Amplitude into additional data flows and business processes.
• Investigate data discrepancies and recommend action plans.
• Audit Amplitude implementations against best practices and produce a scored report with prioritized remediation steps.
• Gather and report trends and customer insights to optimize documentation and services.

What you'll need

• 5+ years in a technical, customer-facing data or analytics role (implementation, solutions/sales engineering, analytics engineering, or data consulting).
• Competence in programming languages and concepts for modern web/mobile development (e.g., SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Working knowledge of CDPs and event pipelines (Segment, mParticle, RudderStack).
• Familiarity with cloud data warehouses, especially Snowflake and BigQuery.
• Understanding of client-side and server-side SDK instrumentation across web and mobile.
• Solid grasp of event taxonomy design and data governance principles.

Details

• Location: Bangalore, India.
• Based in India and supporting Global Customers.