Senior Engineer - CSE South

Overview

Senior Engineer in KONE's Customer Solutions Engineering (CSE) team in Chennai, responsible for designing and planning technical solutions for non-standard and modernisation elevator and escalator cases from sales through to project handover.

What you'll do

• Find optimal technical solutions to meet customer needs for non-standard and modernisation cases.
• Clarify solution scope, including KONE and possible third-party offerings.
• Take part in customer meetings and answer customers' technical questions when needed.
• Select the correct product platform for the offering and propose solutions across all KONE business lines.
• Ensure correct APF solution costings, working with CSE Engineers, Product, Supply Line, installation, maintenance and project management.
• Coordinate specification creation, perform initial and revised non-standard energy calculations, traffic analyses and technical site surveys.
• Coordinate solution lead times from Supply Line and local sourcing.
• Ensure the proposed solution can be installed, with installation cost and work effort included in costing.
• Ensure the solution fulfils customer product lifecycle needs and resolve deviations from standard maintenance methods.
• Ensure the solution complies with local codes, regulations, safety requirements, environmental regulations and KONE engineering policy.
• Provide content for pre-tender and pre-booking reviews and execute holistic solution plans.
• Lead full chain engineering teams on major projects until handover to the CSE Engineer, Project.
• Create layouts, analyse change requirements and propose new solution plans and change order sales opportunities.
• Provide solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors.
• Share knowledge with maintenance as needed.
• Participate in product and new services release information-sharing sessions.
• Provide technical training to Sales, Installation and Maintenance as per Front Line needs.
• Give input to product offering management on customisation, standardisation and interface requirements.
• Contribute to and utilise the Customer Solutions Engineering virtual and local network and case library.
• Handle engineering on Modernisation (MOD) including component upgrades, full replacement (FBR) and existing building lifts (EBULI).
• Act as the primary front line technical contact for Supply Line Tendering Engineers.

Details

• Location: Chennai (RSO).