Senior Engineer, Field Services

Overview

Senior Engineer, Field Service supporting semiconductor precursor and fluid delivery systems at customer sites, based in the Phoenix metropolitan area with frequent travel across Arizona, California and other customer locations.

What you'll do

• Install, commission, qualify, troubleshoot, repair and maintain Entegris solid and liquid precursor delivery systems.
• Provide hands-on technical support for solid precursor delivery cabinets, liquid precursor delivery systems, bulk delivery platforms, heated delivery systems and thermal-management equipment, and high-purity fluid-handling and distribution systems.
• Lead field investigations and support timely resolution of equipment, reliability and process-related issues.
• Support canister, ampoule and chemical-container change activities as required.
• Perform preventive maintenance, upgrades, field retrofits and approved system modifications.
• Serve as a primary onsite technical resource during installations, escalations, qualification activities and customer recovery efforts.
• Document field activities, troubleshooting results, corrective actions and relevant technical observations in accordance with Entegris procedures.
• Partner with Engineering, Sustaining Engineering, Product Management, Field Service and other cross-functional teams to communicate field observations and support product and reliability improvements.
• Provide clear and timely technical communication to customers and internal stakeholders regarding issue status, findings, actions and next steps.
• Participate in an on-call support rotation and respond to critical customer events as required.

What you'll need

• Bachelor's degree in mechanical engineering, chemical engineering, electrical engineering, or a related engineering or technical discipline.
• 5+ years of field service, field engineering, equipment engineering or related technical experience supporting semiconductor capital equipment or process delivery systems.
• Demonstrated hands-on experience troubleshooting and servicing semiconductor equipment within customer manufacturing environments.
• Practical, solutions-oriented approach with the ability to diagnose and resolve equipment issues directly on the production floor.
• Ability to work independently, prioritize competing customer needs and exercise sound technical judgment in time-sensitive situations.
• Strong written and verbal communication skills, with the ability to communicate complex technical concepts clearly to customers and cross-functional teams.
• Professional proficiency in English sufficient for customer communication, technical documentation, reporting and collaboration with global teams.
• Ability and willingness to travel 80% or more.
• Ability to work flexible schedules, including occasional evenings, weekends and off-hours support during critical customer events.

Nice to have

• Bachelor's degree in the listed disciplines is preferred but not required.
• Experience with ALD, CVD, EPI, diffusion, etch or other semiconductor process applications.
• Experience with semiconductor precursor, chemical, gas or high-purity fluid delivery equipment is strongly preferred.

Details

• Home base in the Phoenix metropolitan area, Arizona, with frequent travel throughout Arizona, California and other customer locations as required.
• Regular travel to support customers in the San Francisco Bay Area, including Fremont, California.
• Extended, multi-day onsite assignments may be required during installations, customer escalations, qualification activities and major projects.
• Entegris does not provide immigration-related sponsorship for this role.