Senior Engineer - SCM

Overview

Serve as the Customer Service Contact within the Supply Chain CIM organization, managing customer demand, production scheduling, supply chain execution and customer communication.

What you'll do

• Recognize and manage customer product demand by driving Sales and Operation Plans and Master Production Schedules.
• Integrate customer schedules received via EDI, webEDI or paper into the system and resolve integration errors.
• Load closed orders onto the system.
• Identify and highlight large variations between customer forecasts and firm orders, and verify that customer data has been supplied accurately.
• Release picking lists for customer deliveries when necessary.
• Follow the complete supply chain, including procurement, production and shipping, and chase actions when necessary to achieve targeted customer service levels.
• Monitor safety stock levels and alert when minimum or maximum levels are reached.
• Manage cooperation and logistics issues with external logistics platforms.
• Ensure the correct MOQ, lead-time and transportation schedule parameters are applied to each reference, and initiate corrective action plans when necessary.
• Be aware of and integrated in P1 and P0 projects, including new references, new packaging, transfers and new customers.
• Ensure returnable packaging loops are adhered to and prevent packaging shortages.
• Prepare customs documentation required for exporting when needed.
• Communicate complete, precise and reliable information regularly to customer contacts.
• Adapt communication methods to the customer contact's level and communication frequency to the situation, including preventative, curative and crisis situations.
• Meet customer contacts regularly, including once a year for major customers.
• Ensure customer demand by date and quantity can be met.
• Ensure the feasibility of customer programs internally with the MPS Manager weekly and Procurement and Scheduler daily, and negotiate planned delivery dates with the customer upstream when necessary.
• Ensure internal scheduling is launched while taking customer priorities into account.
• Make or ensure production sequencing based on real customer demand.
• Measure the daily service rate for each customer using the customer's calculation and the internal Customer Service Rate calculation.
• Propose action plans to improve service levels.
• Identify blocking points and plan appropriate quick actions to resolve them.
• Alert Sales during customer or internal crises to define priorities with the customer and internally, and follow associated action plans.
• Escalate through the Logistics Red Alert application when necessary.
• Ensure backup coverage for each customer, train backups to manage customer accounts, and ensure holiday coverage and advance notification of internal and external customers.

Details

• Location: Chennai.
• Schedule: Full time.
• Employee status: Regular.
• Job type: Permanent contract.