Senior Engineering Manager - Loyalty Product

Overview

Hands-on Senior Engineering Manager leading the Loyalty product for the Zeta Marketing Platform (ZMP).

What you'll do

• Own technical execution, architecture, roadmap, and delivery for one or more core loyalty features.
• Translate product strategy into executable engineering roadmaps and deliver workloads with high quality.
• Design and build services, APIs, schemas, and background jobs for loyalty capabilities.
• Maintain operational excellence with architecture, implementation, observability, monitoring, and reliability.
• Lead and coach engineers and technical leads, setting ownership and best practices.
• Integrate loyalty with other ZMP services including identity, events, and messaging, and execute loyalty rules.
• Partner across teams (Product, SRE, DevOps, Security, FinOps) to resolve dependencies and drive alignment.

What you'll need

• Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems.
• Experience leading engineering teams responsible for application full-stack development.
• Strong expertise in distributed systems, APIs, cloud-native architectures, and shared platform services.
• Experience designing and operating highly available production services.
• Operational knowledge of observability, incident management, and production readiness.
• Demonstrated ability to mentor engineers and grow technical leaders.
• Excellent communication and cross-functional collaboration skills.

Details

• Reports to Sr. Director, Engineering.
• Technical leadership role focused on architecture, design reviews, technical decision-making, and production operations.