Overview
Senior Engineering Manager to lead Twilio Voice Media engineering and drive technical strategy for core, global media infrastructure.
What you'll do
- Lead a team of senior engineers building the next-generation media processing stack.
- Drive technical architecture for low-latency, high-throughput media systems.
- Collaborate with product and engineering teams to define technical roadmaps.
- Establish engineering excellence via code quality, testing, and operational reliability standards.
- Mentor engineers and guide complex media processing problem solving.
- Own service performance metrics, reliability targets, and continuous improvement efforts.
- Balance technical debt reduction with feature development while maintaining reliability.
What you'll need
- 5+ years of engineering management experience leading teams building distributed systems.
- Understanding of Voice/VoIP infrastructure and media handling challenges.
- Experience architecting and building backend services at scale with high reliability under strict SLOs.
- Deep understanding of systems design, microservice architecture, and cloud infrastructure.
- Experience delivering critical infrastructure projects with significant technical complexity.
- Strong performance optimization, reliability engineering, and operational excellence knowledge.
- Excellent communication skills to translate complex technical concepts across audiences.
Nice to have
- Experience with SIP, RTP/RTCP, or other communications protocols.
- Familiarity with media codecs, transcoding, packet loss concealment, and audio processing.
- Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer.
- Knowledge of cloud infrastructure on AWS or similar platforms.
- Prior experience in telecommunications or communications platforms.
Details
- Location: Remote - United Kingdom.
- May require occasional travel for in-person project or team meetings.
Read the full description and apply on the company’s own careers page.
