Senior Enterprise Automation Engineer

Overview

Senior Enterprise Automation Engineer to serve as the primary implementation partner for Enterprise IT AI initiatives, operationalizing Microsoft Copilot, building AI-powered agents, and automating end-to-end business and IT workflows in a Bot First service model.

What you'll do

• Partner with the AI Center of Excellence to implement and operationalize enterprise AI initiatives.
• Design, build, and maintain AI-powered agents using Microsoft Copilot and Copilot Studio.
• Identify opportunities to improve employee experience through AI-driven solutions.
• Drive adoption of AI and intelligent automation capabilities across Enterprise IT.
• Create and maintain AI agents supporting Employee Onboarding, Employee Offboarding, Device Lifecycle Management, Software Requests, Access Requests, Knowledge Management, Employee Self-Service, and Enterprise IT Support Services.
• Develop and enhance Copilot agents and custom AI experiences.
• Automate high-volume, repetitive operational processes.
• Design workflows that reduce manual intervention and improve service delivery.
• Help establish a Bot First operating model across Enterprise IT.
• Design self-service experiences that prioritize AI-powered interactions and automation before escalation to support teams.
• Improve request fulfillment speed, consistency, and user satisfaction.
• Measure and continuously improve automation effectiveness and adoption.
• Automate end-to-end processes across Enterprise IT platforms and services.
• Integrate automation solutions with enterprise systems and workflows.
• Eliminate manual tasks through orchestration and intelligent automation.
• Support modernization of service delivery and operational processes.
• Partner with SMEs and service owners to ensure knowledge articles are accurate, complete, and AI-ready.
• Improve knowledge quality and usability for AI agents.
• Identify process and documentation gaps that impact automation effectiveness.
• Establish standards supporting successful AI adoption.
• Work closely with AI-COE, Enterprise IT teams, Service Management, and business stakeholders.
• Gather requirements, prioritize opportunities, and deliver automation solutions.
• Promote best practices for AI, automation, and self-service adoption.
• Act as a trusted advisor on automation and AI capabilities.

What you'll need

• 5-7+ years of experience in automation, platform engineering, digital workplace technologies, or enterprise applications.
• Experience designing and implementing automation solutions within enterprise environments.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar automation platforms.
• Experience integrating enterprise applications and services using APIs and workflow automation.
• Strong understanding of IT service delivery and service management processes.
• Ability to work effectively with technical teams, business stakeholders, and subject matter experts.
• Excellent analytical, problem-solving, and communication skills.

Nice to have

• Experience building AI agents, virtual assistants, or conversational AI solutions.
• Experience with Microsoft 365 Copilot deployments and adoption.
• Experience integrating ServiceNow and enterprise collaboration platforms.
• Experience supporting Enterprise IT, Digital Workplace, or End User Computing environments.
• Experience with AI governance, prompt engineering, or responsible AI practices.

Details

• Location: Bengaluru.
• Hybrid working arrangements.