Senior Exec IT & Events Engineer

Overview

Kong is establishing an Executive IT Support function and is hiring its first dedicated Senior Executive IT & Events Engineer to provide white-glove technology support to the executive leadership team, define the service and its SOPs, and lead corporate event and AV production.

What you'll do

• Partner with IT leadership to define the Executive Support framework, including service tiers, SLAs, escalation protocols and standard operating procedures.
• Build a proactive support model, including preventative hardware audits, travel preparedness kits and VIP onboarding/offboarding workflows.
• Curate and maintain a standardized catalog of high-performance hardware, peripherals and home-office equipment for executive productivity.
• Deliver immediate, confidential and empathetic technical assistance to executive leadership and executive business partners across macOS, iOS, Windows and Android.
• Proactively monitor devices, applications, meeting room technology and collaboration tools to manage executive technology readiness.
• Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience.
• Handle sensitive information, data and access with the utmost discretion.
• Provide technical coverage and redundancy for executive and leadership meetings.
• Lead technical staging and live production for company all-hands, marketing events, leadership meetings, town halls, customer briefings and executive broadcasts.
• Maintain optimal performance of executive conference room systems and digital collaboration spaces.
• Define and procure loaner executive hardware ready for immediate deployment in case of hardware failure or travel emergencies.
• Author comprehensive runbooks for executive support scenarios to enable coverage across the IT team during off-hours or travel.
• Establish feedback loops with executive assistants and leaders to track satisfaction, identify recurring friction points and optimize service delivery.
• Act as an escalation point for Tier 2/Tier 3 internal IT support issues and share executive insights to enhance end-user computing standards.
• Collaborate with infrastructure service providers to support site buildouts and infrastructure standards.
• Participate in and in some cases lead piloting of new software deployments, security policies and productivity tools before company-wide rollouts.

What you'll need

• 5+ years of experience in IT desktop support or systems engineering.
• At least 2+ years supporting C-level executives, venture partners or board members in a fast-paced technology or high-growth SaaS environment.
• Deep expertise in macOS management and troubleshooting (Jamf/Iru).
• Solid proficiency in Windows 11 (Intune/Entra ID).
• Strong administration experience with modern enterprise SaaS suites: Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password and Jira/Confluence.
• Experience with AV and video conferencing hardware and control software (Zoom Rooms, Neat, Crestron, Shure audio systems).
• Firm grasp of home networking troubleshooting (mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, ISP issues).
• Impeccable verbal and written communication skills.
• Proven track record of staying calm, poised and decisive under high-pressure, time-sensitive circumstances.
• An uncompromising standard of professional integrity, emotional intelligence and respect for confidential business matters.
• Flexibility to provide occasional on-call assistance outside standard working hours and to travel as needed for high-profile executive events or board meetings.

Nice to have

• Prior experience designing and launching an executive or concierge IT support model from scratch.
• Professional certifications (e.g., Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, CompTIA Network+/Security+).
• Familiarity with streaming and broadcasting tools (OBS, vMix, hardware switchers) for live hybrid events.
• Basic scripting or automation skills (Python, Claude, Claude Code, API integrations via n8n).

Details

• Location: California, United States.
• Occasional on-call assistance outside standard working hours.
• Travel as needed for high-profile executive events or board meetings.