Senior Facility Executive

Overview

Lead the delivery of comprehensive soft services operations at the Client's Powai facility, including F&B, housekeeping, events, pantry services, and workplace amenities, maintaining premium standards of service, hygiene, compliance, and guest satisfaction while driving operational excellence and vendor management.

What you'll do

• Oversee day-to-day soft services operations including pantry/cafeteria, meeting/event setups, housekeeping, and workplace amenities as per scope and standards
• Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines
• Coordinate with vendors, catering partners, and internal teams to ensure smooth delivery, SLA compliance, and issue resolution
• Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives
• Collect and document employee and guest feedback, resolve complaints promptly, and implement continuous improvements
• Prepare and update service, hygiene, and audit checklists; ensure audit and statutory documentation is current and compliant
• Conduct regular facility inspections, safety checks, pest control coordination, and waste management activities
• Provide comprehensive on-ground support for corporate events, conferences, town halls, and executive meetings
• Ensure strict compliance with health, hygiene, security, statutory regulations, and company policies at all times
• Prepare daily/weekly/monthly MIS reports and support management reporting requirements
• Act as primary liaison between client, vendors, and JLL management team
• Implement facility standards, best practices, and service improvement initiatives

What you'll need

• Bachelor's degree/diploma in Hospitality Management, Hotel Management, Facility Management, or related field
• 3-5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events
• Strong communication, stakeholder management, and multi-service coordination skills
• Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting
• Understanding of FSSAI regulations, workplace hygiene standards, and health & safety compliance
• Experience with vendor management, contract compliance, and service level agreements
• Customer service excellence with problem-solving and quality focus

Nice to have

• Familiarity with facility management systems and ticketing platforms

Details

• On-site, Mumbai, MH
• Willing to work in flexible shifts
• Scheduled weekly hours: 48