Senior Field Service Engineer,Bangalore

Overview

The Senior Field Service Engineer services, repairs, installs, and supports Mass Spectrometry and HPLC instruments for customers in the Bangalore territory.

What you'll do

• Conduct service, repair, and installation of Mass Spectrometry and HPLC instruments.
• Diagnose system failures and determine effective solutions.
• Escalate complex issues to technical support or quality reporting systems.
• Respond to customer support calls within the assigned territory.
• Complete assigned product and responsibility training.
• Manage critical service calls with a customer-focused approach.

What you'll need

• 10+ years of relevant experience in life sciences or a related industry.
• MSc or BE in Electronics or Instrumentation.
• Specialization in Analytical Instrumentation.
• Strong understanding of analytical instrumentation service.
• Experience with mass spectrometry.
• Valid driver's license with an acceptable driving record.

Nice to have

• Additional HPLC experience.
• Experience with complex analytical instrumentation techniques.

Details

• Location: Bangalore, India.
• Work mode: On-site.
• Travel, overnight, and outstation calls at short notice may be required.