Senior Infrastructure Engineer-Trader Voice(Unigy-Cloud9)

Overview

Senior Infrastructure Engineer on the IM/Voice/Video Engineering team within Workplace Technology, responsible for the design, engineering, stability and modernization of mission-critical trader voice and communications platforms supporting global trading environments.

What you'll do

• Lead or participate in high level technical concepts spanning technology and business.
• Develop specifications for complex infrastructure systems, design and test solutions.
• Contribute to the testing of business, application and technical infrastructure requirements.
• Drive solutions to reduce recovery time.
• Review and analyze solutions for cloud security, secrets management and key rotations.
• Design, code, test, debug and document programs using Agile development practices.
• Design complex system upgrades.
• Resolve troublesome trends as they develop.
• Develop a long-range plan designed to resolve problems and prevent them from recurring.
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Lead the design, build and support of Trader Voice infrastructure including IPC Unigy, Cloud9 and Speakerbus platforms.
• Ensure 24x7 availability, low latency and high resilience of trading floor voice services across global locations.
• Own platform lifecycle management: upgrades, patches, capacity planning and decommissioning of legacy systems.
• Drive adoption of modern architectures, including virtualized, cloud-enabled and hybrid voice services where applicable.
• Lead problem management activities to eliminate recurring issues and improve platform stability.
• Implement proactive monitoring, alerting and automation to reduce operational risk and MTTR.
• Ensure trader voice platforms meet regulatory and compliance requirements (e.g., voice recording, surveillance, retention, resiliency).
• Partner with Risk, Compliance and Audit teams to support audits, attestations and control testing.
• Embed security best practices including access controls, encryption and vendor risk management.
• Serve as the technical lead for strategic vendors including IPC Systems, Cloud9 and Speakerbus, managing vendor relationships, licensing, SLAs, escalations and roadmap alignment.
• Provide Level 4 production support, lead controlled platform upgrades through established change and testing frameworks, and oversee technical initiatives to improve resiliency, performance and scalability.
• Provide technical mentorship and guidance to engineers supporting trader voice platforms.
• Drive engineering standards, documentation, runbooks and operational excellence.
• Lead or contribute to transformation initiatives such as trading floor migrations, site builds and voice modernization programs.
• Drive automation and operational efficiency using PowerShell and scripting.
• Manage changes in alignment with ITIL change management practices.
• Engage with vendors and manufacturers for support, upgrades, implementations and platform roadmap planning.
• Develop and lead focused technical forums, working groups and communities of practice.
• Work closely with Product Managers to help shape product vision, strategy and long-term roadmaps.

What you'll need

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Strong hands-on experience with IPC Unigy, Cloud9 Voice, and/or Speakerbus platforms.
• Extensive experience designing, implementing and supporting Trader Voice solutions, including Ring-Down circuits such as ARD, MRD, Hoot, and SIP-based voice services.
• Solid understanding of VoIP, SIP, multicast, low-latency networking and voice recording systems.

Nice to have

• Exposure to voice recording solutions (NICE, Verba, Theta Lake etc.).
• Knowledge of cloud and hybrid voice architectures (private cloud, Azure/AWS integrations).
• Familiarity with ITIL, SRE concepts and automation frameworks.
• Experience supporting mission-critical, front-office environments in financial services.
• Proven ability to lead complex incident response and large-scale infrastructure changes.
• Experience leading infrastructure modernization or trading floor transformation programs.
• Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance and Senior Leadership.
• Proven experience with platform lifecycle management (patching, upgrades, capacity planning, decommissioning).
• Strong incident, problem and change management experience (ITIL-aligned).
• Experience providing Level 4 escalation support in production environments.
• Proficiency in PowerShell scripting for automation and operational efficiency.
• Strong troubleshooting and root cause analysis (RCA) skills.
• Excellent communication skills for technical and leadership audiences.
• Ability to collaborate across infrastructure, security, compliance and application teams.
• Experience working in large, regulated enterprise environments.
• Experience in global investment banking or capital markets environments.

Details

• Location: Bengaluru, India.
• Posting end date: 9 Nov 2026.