Senior IT System Engineer

Overview

Senior IT System Engineer on the Digital Services team, acting as the primary technical advisor and main point of contact for customers, combining senior system integration expertise with service management responsibilities.

What you'll do

• Act as the technical escalation point for complex issues
• Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments
• Act as the main technical point of contact for customers and manage technical expectations
• Maintain strong customer relationships and ensure smooth communication
• Evaluate customer feedback and support continuous service improvement
• Ensure consistent, high-quality service delivery
• Liaise with internal teams to ensure effective service execution
• Conduct audits of systems, services, and inventory
• Research new technologies and propose improvements
• Supervise system updates, patches, and security controls
• Manage planned and unplanned system activities
• Oversee installation, configuration, and maintenance of systems and applications
• Coordinate project executions with SysAdmin team
• Oversee data protection processes and ensure adherence to best practices
• Follow ITIL-aligned practices for IT support operations
• Track service metrics, audit tickets, and ensure SLA compliance

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in a similar technical or service delivery role
• Advanced knowledge of Windows systems integration (domain controllers, DNS, DHCP, application servers, etc.) for a medium on-prem environment
• Experience with peripherals like NAS, APs, printers, switches etc.
• Strong understanding of networking and cybersecurity
• Experience with IT service management and ITIL practices
• Ability to troubleshoot complex technical issues
• Strong leadership, communication, and organizational skills
• Customer-oriented mindset

Nice to have

• Master's degree in a relevant field
• Vendor certifications (Microsoft, Juniper, Fortinet, Palo Alto, Cisco)
• Security certifications (e.g. CompTIA Security+, CISSP or equivalent)
• ITIL, PRINCE2, or similar certifications
• Familiarity with maritime ICT environments

Details

• Location: Navi Mumbai, Maharashtra, India