Senior IT Systems Engineer

Overview

Senior IT Systems Engineer supporting Flexport's SaaS-based collaboration and endpoint management platforms, with broad IT knowledge, hands-on working knowledge, and a strong security mindset.

What you'll do

• Administer and provide escalation support for SaaS platforms.
• Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune.
• Own the lifecycle management of core collaboration and endpoint management platforms.
• Develop automation scripts and workflows to improve administrative efficiency and user experience (e.g., Python, PowerShell, Okta Workflows).
• Monitor system health, performance, and usage; proactively resolve or escalate issues.
• Collaborate with Security, Engineering, HR, and Legal to align and integrate SaaS tools with company infrastructure and processes.
• Perform investigations and discovery across systems for Legal and HR.
• Assist in vendor management and product evaluations.
• Drive solutions and project work.
• Onboard new applications for single sign-on.
• Develop and maintain technical operating procedures, policies, and engineering roadmaps.
• Work closely with the Security team to design and implement the platform with security best practices.
• Provide Tier 3 IT support.

What you'll need

• Bachelor's degree in Computer Science or related field (or comparable experience).
• 3+ years of experience supporting SaaS collaboration tools and Mac and Windows endpoint management.
• Ability to communicate and collaborate effectively across technical and non-technical teams.
• In-depth knowledge of email delivery flow, IT security, and IAM concepts.
• Understanding of RBAC and permissions models across core SaaS applications.
• Scripting and automation experience.
• Strong problem-solving and analytical skills.

Details

• Remote, U.S.
• Pay range: California $130,000–$172,000 USD; Washington $115,200–$144,000 USD; Colorado $105,600–$132,000 USD; New York City $115,200–$144,000 USD; Illinois $105,600–$132,000 USD.