Senior Manager - Client Servicing

Overview

Lead strategic client relationships, drive retention, and act as the primary point of contact while shaping long-term business and media strategies.

What you'll do

• Serve as the strategic business lead and primary point of contact for your brands.
• Lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and annual strategy roadmaps.
• Conceptualize and deploy full-funnel digital campaigns across performance (lead gen, conversions, ROI) and brand building using planning and research tools (e.g., GWI, CCS, Similarweb, TAM).
• Expand account revenue through organic upselling and cross-selling of media and creative services.
• Collaborate on high-stakes new business pitches.
• Coordinate with internal media, performance, creative, analytics, and tech teams to ensure on-time delivery of SOWs, campaign milestones, and media SLAs.
• Oversee financial health, contract renewals, scope definitions (SOWs), invoicing, and fee negotiations.
• Supervise account managers and planners, refine reporting standards, and foster talent development.

Details

• Location: Mumbai.
• Brand: iProspect.
• Time type: Full time.
• Contract type: Permanent.