Senior Account Manager

Overview

Senior Account Manager role at IFF, a global leader in flavors, fragrances, food ingredients and health and biosciences, focused on managing customer accounts and driving commercial outcomes in the fragrance, cosmetics or FMCG space.

What you'll do

• Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources.
• Develop multi-level cross-functional customer relationships with key customer decision makers/influencers.
• Contribute/lead commercial negotiation (e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts).
• Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.).
• Lead projects through effective communication, and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/formulation etc.).
• Effectively communicate the account plans with stakeholders including internal and external team members.
• Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis.
• Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables.
• Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief.

What you'll need

• Bachelor's or Master's degree in Business, Economics, Marketing, Chemistry or any other relevant discipline.
• Minimum 8-10 years of experience in sales, product development or marketing, preferably in the fragrance, cosmetics or FMCG industries.
• Proven experience leading a team and/or managing an entire category.
• Customer centric with B2B management experience.
• Analytical skills with ability to handle financial concepts/processes (pricing, margin, forecasting).
• Strong communication, presentation, storytelling, and negotiation skills.
• Project management capability with effective collaboration and orchestration skills.
• Ability to work across cultures with a global mindset.
• Willingness to travel extensively.

Nice to have

• Understanding of digital marketing and e-commerce environment.
• Understanding of South Asia market dynamics and Client.
• Creative and innovative thinking (to deliver wins and maximize sales).
• Leadership skills to drive internal teams to meet client demands.

Details

• Location: Mumbai, India.
• Work mode: Hybrid.
• Willingness to travel extensively.