Area Service Sales manager

Overview

Area Service Sales Manager on the CMD (Chromatography and Mass Spectrometry Division) service commercial team, driving service contract, warranty conversion, spares and on-call service business across the West2 regions. Permanent role based in Pune.

What you'll do

• Drive service commercial business across West2 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business.
• Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories.
• Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value.
• Drive spares business through proactive customer engagement and identification of customer needs with the help of the regional service team.
• Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers.
• Handle key customer accounts in the regions, initiating and building strong customer relationships.
• Keep track of competition activities in the service commercial business and develop counterstrategies.
• Formulate competitive and data-driven pricing quotations aligned with business objectives.
• Develop regional business plans for the territories with clear revenue targets and growth strategies.
• Coordinate cross-functional initiatives with service delivery, technical, and commercial teams.
• Present business reviews and strategic recommendations to senior leadership.

What you'll need

• A degree in Science/Engineering or equivalent.
• 8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry.
• Proven track record of achieving revenue targets and driving business growth.
• Experience in managing large customer base.
• Proficient in English in read, write and speak.
• Strong business acumen with ability to analyze data and derive actionable insights.
• Advanced proficiency in MS Excel for data analysis, reporting, and forecasting.
• Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives.
• Strong negotiation skills with ability to close complex deals.
• Sales-driven approach; strongly motivated by targets and business outcomes.
• Strategic thinking combined with execution excellence.
• Ability to work independently and manage time optimally to prioritize and complete tasks.
• Proven ability to build and maintain long-term customer relationships.
• Comfortable with frequent travel across region (40-50% travel expected).
• Able to adapt to a constantly evolving business environment and changing market dynamics.

Nice to have

• MBA or relevant business qualification.
• Knowledge of Hindi and regional languages.
• Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments).
• Background in contract management and warranty programs.
• Experience in data analytics and business intelligence.
• Familiarity with pharmaceutical, biotech, research, or academic customer segments.

Details

• Location: Pune, India.
• Work schedule: Standard, Monday to Friday.
• Environmental conditions: Various outside weather conditions.
• Permanent position.
• In-person travel to customers in the assigned regions is required along with service, commercial and other teams.
• Travel expected: 40-50%.