Senior Manager, Workforce Compliance

Overview

Own worker compliance, HR, and people policy end to end for Reflex's large, distributed W2 hourly workforce (Reflexers) working shifts at retail partner locations, and build those decisions into the platform.

What you'll do

• Own Reflexer compliance across 34 states and DC, including wage and hour, fair workweek and predictive scheduling, paid sick and safe time, reporting-time pay, leave, and local ordinances
• Track regulatory changes and get ahead of them, especially as the company expands into new states
• Own state and local employer registrations, payroll tax and unemployment insurance accounts, and required postings and notices, including setup in each new state entered
• Make and document policy decisions, working directly with outside employment counsel
• Own the Reflexer handbook and keep it current in every jurisdiction where the company operates
• Co-write requirements with Product for compliance features built into the platform
• Help shape and prioritize the compliance roadmap
• Ensure company policy and the app tell Reflexers the same thing
• Manage unemployment claims, employment verifications, and separation reporting
• Oversee I-9 and employment eligibility
• Administer leaves, handle Reflexers' comp claims, and directly correspond with Reflexers on complex cases
• Serve as the escalation point for complex Reflexer concerns and investigations
• Run regular compliance audits, drive corrective actions, and report to leadership
• Evaluate current vendors and decide what to automate, outsource, or keep in-house
• Train Operations and Support on policy and how to apply it consistently

What you'll need

• 7+ years in HR compliance or employee relations for large, frontline, hourly W2 workforces in retail, restaurants and QSR, hospitality, or similar multi-unit operations
• Deep multi-state experience, especially with fair workweek, paid leave, and wage and hour laws
• Experience working closely with outside employment counsel and turning legal advice into operational decisions
• Comfort making decisions and knowing when to escalate
• Experience designing processes, choosing vendors, or standing up a function
• Ability to work alongside a product team and write a clear requirement, or eagerness to learn
• Willingness to process claims and verifications directly while improving the process
• Care about the experience of hourly workers

Details

• Location: Austin, Texas, United States
• Hybrid team based in downtown Austin
• Salary range: $125,000 - $140,000