Senior Marketplace New Business Development Manager

Overview

Lead and develop a team of onboarding professionals responsible for delivering consistent, high-quality onboarding support for Target Plus partners, running a scalable, high-performing onboarding operation.

What you'll do

• Lead, coach, and develop a high-performing team of onboarding professionals, with clear expectations around performance, quality, and partner experience.
• Own day-to-day operations including workload management, capacity planning, SLA adherence, backlog, and partner follow-ups.
• Ensure consistent execution of onboarding playbooks, processes, quality standards, and escalation paths.
• Coach the team on the work, identify capability gaps, and drive learning and training to strengthen team performance.
• Monitor onboarding performance, including SLAs, quality, NPS/PSAT, and operational metrics, and proactively identify risks, delays, and opportunities to improve partner experience and speed to launch.
• Serve as the first escalation point for complex partner and operational issues, ensuring timely escalation to U.S. onboarding and cross-functional teams.
• Partner closely with U.S.-based functional leaders, Product, Technology, Category, Acquisition, and other stakeholders to ensure seamless execution.
• Use data and operational insights to identify trends, improve processes, and drive continuous improvement.
• Build strong operating rhythms around performance reviews, quality calibration, issue resolution, and team development.
• Provide practitioner insights and feedback to U.S.-based functional leaders to help continuously improve and scale the onboarding operation.

What you'll need

• 8+ years of experience in digital/e-commerce or marketplace onboarding, operations, partner/customer experience, or a related field.
• Demonstrated experience leading and developing teams.
• Strong hands-on onboarding expertise, including experience with partner onboarding, learning and training, quality, SLAs, NPS/PSAT, and scaled operations.
• Ability to coach teams on functional work, develop talent, and raise overall team capability.
• Strong operational and analytical skills with experience managing workflows, performance, quality, and SLAs.
• Excellent stakeholder management and communication skills, particularly in a global environment.
• Strong problem-solving, judgment, and escalation management capabilities.
• Demonstrated ownership mindset with a focus on outcomes and accountability.
• Ability to thrive in a fast-paced, evolving environment and work effectively within a global operating model.
• Experience in e-commerce, retail, marketplaces, or partner onboarding.

Details

• Location: Bangalore, India.