Senior Operations Manager

Overview

Analyst role supporting Specialty Servicing and Fulfillment Operations at Bank of America (BA Continuum India), using analytics, reporting and business intelligence tools to deliver analytical support on strategies and operational health.

What you'll do

• Utilize systems such as Excel, SAS, SQL, Tableau, Alteryx and other BI tools to provide analytical support on strategies and operational health.
• Participate in business meetings to understand needs and develop requirements.
• Perform data research and create report visualizations.
• Manage report deployment, including user on-boarding.
• Develop, maintain and enhance reports to deliver comprehensive end-to-end reporting solutions.
• Produce performance summaries of key performance indicators and metrics over time, and uncover actionable business insights to drive responses to performance trends.
• Produce reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.
• Identify process improvements and efficiencies via data analysis.
• Analyze and interpret large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions.
• Lead coordination of the production of product performance reports and updates for senior management.
• Determine ways to optimize code and BI presentation to align to business needs.
• Validate the integrity and quality of data required for performing analysis.
• Ensure process documentation and control steps are in place to ensure transparency into design.
• Develop complex program models to extract data and use multiple databases to acquire statistical and financial data.
• Utilize portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results.
• Build relationships with external agencies.
• Participate in the rollout of company-wide pilot programs developed as a result of programmed models.

What you'll need

• Education: Graduate (any stream).
• 12+ years of analytics and reporting experience.
• Advanced SQL, SAS, or Alteryx, with a strong SQL background.
• Tableau.
• Excel.
• Python.
• Knowledge of business intelligence tools.
• Strong written and oral communication skills.
• Excellent analytical and problem-solving skills.
• Data visualization.
• Data and trend analysis.
• Business analytics.
• Monitoring, surveillance and testing.
• Mentoring experience of data analytics and reporting resources.
• Strong quantitative, critical thinking and analytical skills.
• Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business.
• Must understand how to pull data and present it in a story to the FLU / leadership.
• Ability to work independently as well as in a team environment.
• Ability to proactively identify, analyze and improve existing processes for optimization and to meet deadlines.

Details

• Location: Chennai, Tamil Nadu.
• Work timings: shift 12:30 pm to 9:30 pm, weekends off.
• Bank of America has an in-office culture with an appropriate level of flexibility based on role-specific responsibilities and business needs.