Senior Operations Specialist – India

Overview

Support sales growth across Cartier India's network through customer service, operational execution and optimized product availability, acting as the main operational contact for boutiques and partners.

What you'll do

• Act as the main operational contact for boutiques and partners on stock availability, replenishment, returns and stock movements.
• Respond to operational inquiries within the defined 48-hour service level.
• Provide clear guidance on operational processes, systems and tools.
• Monitor orders and shipment schedules to ensure the best possible delivery lead times.
• Work with Maison Headquarters, Warehouse, Finance, Supply Chain and other departments to identify and resolve risks or delays.
• Ensure novelties are dispatched on time and in line with agreed launch plans.
• Monitor order integration and replenishment flows to support accurate and timely invoicing.
• Escalate operational bottlenecks and follow up on system incidents through to resolution.
• Execute invoicing, stock rebalancing, returns and order-prioritization activities accurately and on time.
• Manage consignment flows, regularization and invoicing.
• Manage claims related to shipment shortages, overages and serial-number discrepancies.
• Ensure accuracy of order, delivery, billing and stock-related data across operational systems.
• Monitor and manage the back-order portfolio regularly.
• Act as a key user for relevant operational systems, raise incidents and service requests, and provide end-user feedback to local IT teams.
• Review and recommend updates to standard operating procedures and training materials.
• Participate in system support, testing and release activities, and train and support existing users and new joiners.
• Monitor sell-through, firm orders and specific requests from boutiques and partners, and alert stakeholders to critical shortages or operational risks.
• Optimize stock levels through regular rebalancing activities.
• Monitor operational performance and proactively recommend improvements to service levels, inventory availability and process efficiency.

What you'll need

• A bachelor's degree or equivalent qualification.
• 5-8 years of relevant professional experience in operations, supply chain, or sales administration.
• Ability to work independently and manage operational responsibilities with limited supervision.
• Strong working knowledge of SAP and experience managing order-to-delivery and invoicing processes.
• Continuous improvement and transformation mindset.
• Advanced proficiency in Microsoft Excel and good working knowledge of PowerPoint and other business systems.
• Strong analytical, organizational and problem-solving skills.
• Excellent communication and stakeholder-management abilities.
• Customer-focused mindset and ability to manage multiple priorities in a fast-paced environment.
• Confidence to identify risks, escalate issues and drive them through to resolution.

Nice to have

• Experience supporting retail, luxury, consumer goods or a multi-site commercial network.

Details

• Location: New Delhi.
• Reports to the Operations Manager for Cartier India.