Senior People Operations Specialist

Overview

Senior People Operations Specialist on Guidewire's Global People Operations Team, serving as first point of contact for People questions across APAC and owning People process improvement.

What you'll do

• Serve as first point of contact for employees and managers in APAC on People-related questions, policies, and processes.
• Partner with People Business Partners to translate regional functional strategy into day-to-day People support, programs, and initiatives.
• Collaborate with Employee Experience to support onboarding, New Hire Orientation, engagement initiatives, internal communications, and other regional employee experience programs.
• Work with Compensation & Benefits to support annual compensation programs and benefits administration, aligned with global frameworks and local market practices.
• Manage delivery and continuous improvement of key People processes, including employee lifecycle changes, payroll readiness, time off and absence, and People system data changes.
• Assess current-state processes, identify gaps and opportunities, and partner cross-functionally to design and implement scalable, automated solutions.
• Provide guidance to managers in line with labour law, internal policies, and company values, and escalate complex cases to People Business Partners and Employee Relations as appropriate.
• Ensure People practices and documentation comply with local labour law, data privacy regulations, and company standards, keeping current on changes in India and regional employment law and market trends.
• Manage offboarding and exits across supported countries, ensuring consistent, compliant processes and accurate Payroll inputs.
• Support People reporting and analytics requirements (headcount, turnover, engagement insights) and use data to identify trends and recommend actions.
• Contribute to regional and global People projects and process improvements, representing the regional perspective and employee voice.
• Manage collaboration across multiple time zones, including evening calls to accommodate EMEA and US team members.

What you'll need

• 5+ years of relevant People Operations experience.
• Strong understanding of labour law and People practices in APAC (employment contracts, working hours, leave, separations, etc.).
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate across employees, managers, and cross-functional People teams in different regions and cultures.
• High accountability and ability to work independently, managing confidential information and triaging employee relations matters with good judgment and discretion.
• Strong organizational skills and attention to detail; comfortable managing multiple tasks and deadlines.
• Strong problem-solving skills, with the ability to identify process gaps, recurring issues, and compliance risks and recommend practical and innovative improvements.
• Strong hands-on Workday experience, including business-process execution and data maintenance.
• Experience with ServiceNow or a similar case management system.

Nice to have

• Experience in a SaaS/technology or global matrixed organization and fast-paced environment (ideally).
• Experience using automation and AI to improve HR service delivery, with a proactive interest in adopting new tools and ways of working.

Details

• Location: India - Bangalore.
• Hybrid: minimum of three days per week in the Bengaluru office.
• Evening calls required to accommodate EMEA and US team members.