Global Recruitment Operations Manager

Overview

Lead Haleon's global recruitment operations capability, managing the operating rhythm, standards, governance and controls that enable reliable, efficient and candidate-focused delivery across the end-to-end hiring lifecycle.

What you'll do

• Lead, develop and engage a high-performing TA coordination team with clear priorities, accountabilities and service standards, set up to support Talent Acquisition colleagues and hiring managers across the globe and in different time zones.
• Own the global operations plan, capacity and day-to-day delivery across requisition administration, interview scheduling, checks, offers, pre-boarding and candidate queries.
• Resolve complex issues and escalations quickly, addressing root causes and strengthening service resilience.
• In partnership with the Global Head of People Solutions Excellence, Global Head of TA and Global Process Owners, set and embed global processes, controls, service measures and governance, with localisation only where required.
• In partnership with Talent Acquisition and Global Process Owners, clarify roles, simplify and standardise recruitment processes, hand-offs and operational assets to enable joined-up delivery and a consistent experience.
• Use technology, automation and AI to reduce effort, improve quality and expand self-service.
• Be responsible for the operational implementation and adoption of recruitment process, system and service changes.
• In partnership with Talent Acquisition, Quality & Effectiveness and Data & Insights teams, use operational dashboards, routine reviews, data and customer insight to give senior stakeholders clear reporting on performance, priorities and risks, and measure impacts.

What you'll need

• Significant experience leading recruitment operations, talent acquisition coordination, HR shared services or a comparable global service function.
• Proven success leading global or multi-region teams in a complex matrix organisation.
• Strong knowledge of the end-to-end recruitment lifecycle, operational controls and candidate and hiring leader experience.
• A track record of simplifying processes, improving service performance and delivering change at scale.
• Experience using recruitment technology, workflow automation and operational data to improve outcomes.
• Experience managing risk, compliance, governance and third-party delivery, ideally across multiple markets.
• Demonstrable people leadership skills, with the ability to create clarity, direction and focus to build a high-performing, engaged and inclusive team.
• Exceptional stakeholder management and relationship-building skills.
• Strong communication and influencing capabilities across global and cross-functional environments.
• Ability to influence without direct authority and align multiple stakeholders around shared outcomes.
• A continuous improvement mindset, with curiosity, practical problem-solving skills and a focus on making services simpler and better.

Nice to have

• Workday and ServiceNow experience.
• Ability to also speak French, Spanish or Polish.

Details

• Location: Bengaluru Campus 31.
• Job posting end date: 23 November 2026.