Senior Platform Support Analyst

Overview

Support and maintain application platforms so they are reliable, scalable, maintainable and highly available.

What you'll do

• Deliver global application services to the business within agreed SLAs.
• Contribute to the delivery and implementation of operational projects to support the business.
• Contribute to proactive continuous improvements to maintain performance, scalability, capacity, security, supportability and maintainability for all supported applications and systems.
• Create and maintain service support documentation (processes, procedures, service catalogue information, operational documentation) for all supported applications.
• Follow the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to global process standards.

Details

• Location: Bangalore.
• Employment type: Full time, permanent.