Senior Presales Engineer

Overview

Join Twilio's Regulated Verticals Communications team as a Senior Solutions Engineer, supporting Account Executives with pre-sales activities and leading the technical and product sale for customers.

What you'll do

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to customers by taking the lead on understanding technical pains through discovery, and design, demonstrate and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to showcase the capabilities of Twilio's Communications Products, while forming strong customer relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate and a creative problem solver, with the knowledge of how to get things done and the ability to lead others to success.
• Take the initiative to identify and solve problems, both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

What you'll need

• 5+ years pre-sales experience selling complex, technical products, or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller who can communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: (listed in source as incomplete).
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Nice to have

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Details

• Remote role, not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
• Approximately 10% travel anticipated.
• Ad-hoc in-person reporting may be requested for team gatherings, functional off-sites or customer meetings.
• Applications intended to be accepted until November 10, 2026, but may change based on business needs.
• Eligible for commissions and may be eligible for Twilio's equity plan.