Principal Presales Engineer

Overview

Principal Presales Engineer on Twilio's New Business Communication team, responsible for delivering the technical win for customer accounts. The role leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, and builds customer trust in Twilio solutions.

What you'll do

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively.
• Build and present powerful and complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
• Establish yourself as a trusted advisor to customers, introducing innovative solutions and architectures that catalyze and propel innovation.
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Drive the technical side of all but the most complex opportunities independently, and provide leadership and deal support within the Solutions Engineer organization.
• Drive the design and execution of medium to large projects, participate in architectural decisions on the team, and coordinate with other Twilio teams such as product.

What you'll need

• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller who can communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment.
• Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP); Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular); Building with REST APIs.
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experiences.

Nice to have

• Experience with new business accounts and evangelizing new use cases and technology.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.

Details

• Remote role, but not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
• Approximately 25% travel anticipated.
• May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
• Eligible to earn commissions.