Principal Presales Engineer - ISV

Overview

Principal Presales Engineer for Twilio’s ISV segment, responsible for technical pre-sales and product fit to drive technical wins.

What you'll do

• Partner with Account Executives on pre-sales activities such as opportunity qualification and demonstrations.
• Lead technical discovery, recommend best-practice solutions, and guide customers on using Twilio’s APIs.
• Propose technical architectures and present technical solutions to address customer concerns.
• Build and deliver interactive, complex product demonstrations for technical and nontechnical stakeholders.
• Provide leadership and deal support within the Solutions Engineer organization on medium to large projects.
• Mentor less experienced Solutions Engineers and share knowledge through reusable materials.

What you'll need

• 8+ years pre-sales experience selling complex, technical products, or 10+ years supporting technical products with customer-facing experience.
• Excellent communication and presentation skills to gain audience confidence.
• Ability to communicate complex topics to multiple levels of an audience.
• Previous software development experience or working knowledge in telecom/SIP/contact center/security areas.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline (or equivalent practical experience).

Details

• Work mode: Remote (US), with potential ad-hoc in-person reporting for team gatherings, off-sites, or customer meetings.
• Travel: approximately 25% anticipated.
• Location restriction: not eligible to be hired in CT, NJ, NY, WA, PA or surrounding areas of San Francisco Bay area locations (San Francisco, Oakland, San Jose).