Product Pre-Sales Engineer, AI

Overview

Highly technical product pre-sales engineer role for designing, building, and demonstrating AI-driven customer engagement solutions.

What you'll do

• Lead discovery and technical deep dives to uncover customer pain points and opportunities.
• Own solutioning across NiCE’s Agentic AI portfolio (Intelligent Virtual Agents, Knowledge Management, Agent-Assist, Proactive AI).
• Create customized demos and presentations focused on outcomes and exceptional customer experience.
• Respond to RFIs and RFPs with differentiated technical responses.
• Design, build, and execute proof-of-value implementations to demonstrate real-world value.
• Track competitive landscape, market trends, and emerging AI/digital/cloud technologies.
• Provide deep technical expertise to upskill adjacent teams as a subject matter expert.

What you'll need

• 7+ years in solutions engineering, pre-sales, or sales architecture for complex enterprise software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience with deep familiarity of CCaaS.
• Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG, and orchestration.
• Working knowledge of SIP, WebRTC, IVR, and voice gateway design for voice-channel troubleshooting.
• Ability to design and diagram integration architectures using REST APIs and microservices.
• Familiarity with agent observability/evaluation, including feedback loops, metrics, and guardrail testing.

Details

• Location: USA (Remote).