Senior/Principal Product Analyst - Corporate Functions

Overview

Support the Corporate Secretariat and Communications & Governance Affairs Product Owners by translating business strategy, pain points and regulatory needs into clear, testable requirements for secure, effective and compliant digital solutions.

What you'll do

• Support the Corporate Secretariat Product Owner and Communications & Governance Affairs Product Owner and partner with the business to realise product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology-enabled use cases.
• Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights.
• Document functional and non-functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans.
• Document functional and technical specifications needed to deliver new product, changes and support configuration or code delivery.
• Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria.
• Perform functional and non-functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling.
• Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists.
• Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable product adoption and support readiness.
• Identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls.
• Support onboarding into GSK systems and adherence to portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards).
• Identify and implement AI, automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights.
• Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate.
• Use approved AI tools in day-to-day work to improve productivity and team ways of working, validating outputs and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• Bachelor's or master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• 10+ years' experience in a business analysis or product-focused role supporting technology delivery.
• Business knowledge in a relevant functional domain and familiarity with associated technology platforms (e.g., IT, Internal & External Communications, Corporate Secretariat).
• Ability to analyse business challenges using structured frameworks, model end-to-end processes (e.g., BPMN), and support delivery through familiarity with Agile practices (e.g., SAFe, Scrum, Kanban).
• Experience eliciting and managing detailed business requirements in operational or complex business environments.
• Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods.
• Experience supporting functional testing activities, including executing test cases and managing defects through to resolution.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across business and technical teams.

Nice to have

• Familiarity with software engineering concepts, security considerations, and technology solutioning.
• Experience in Pharmaceuticals or other regulated industries to support compliance, data integrity, and controlled business processes.
• Industry certifications (e.g., Agile methodologies).

Details

• Location: Bengaluru Luxor North Tower.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2–3 days per week in the office, with the pattern agreed with the manager.