Senior/Principal Product Analyst - WREF

Overview

Senior/Principal Product Analyst supporting the WREF Product Owner to deliver secure, effective and compliant digital solutions for Workplace Real Estate & Facilities, translating business strategy and regulatory needs into clear, testable requirements.

What you'll do

• Support the WREF Product Owner to realise the Product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology-enabled use cases.
• Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights.
• Document functional and non-functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans.
• Document functional and technical specifications needed to deliver changes and support configuration or code delivery by providing clear design inputs; maintain configuration repositories and version updates where applicable.
• Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria, informed by clear business and non-functional requirements.
• Perform functional and non-functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling.
• Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists.
• Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable Product adoption and support readiness.
• Support the WREF Product Owner to identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls.
• Support onboarding into GSK systems and adherence to Portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards).
• Support the Product Owner to identify and implement automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights.
• Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate for effective support and maintenance.
• Follow DTMS to ensure a compliant product portfolio for WREF products.
• Support the WREF Product Owner in making product changes aligned to the Smart Buildings strategy.
• Use approved AI tools in day-to-day work to improve productivity and team ways of working, validating outputs and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• 10+ years' experience in a business analysis or product-focused role supporting technology delivery.
• Experience delivering and supporting workplace technologies, particularly IOT, smart buildings, real estate process automation.
• Experience eliciting and managing detailed business requirements in operational or complex business environments.
• Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods.
• Experience supporting functional testing activities, including executing test cases and managing defects through to resolution.

Nice to have

• Familiarity with software engineering concepts, security considerations, and technology solutioning.
• Experience in Pharmaceuticals or other regulated industries to support compliance, data integrity, and controlled business processes.
• Industry certifications (e.g., SAP certification in related area, Agile methodologies).
• Strong attention to detail, ensuring requirements, specifications, and testing outcomes are accurately documented and traceable throughout delivery.
• Ability to translate complex business rules into clear system behaviour, configurations, and test scenarios.
• Proactive and curious mindset, able to investigate system issues, validate behaviour, and identify improvement opportunities.
• Effective communication skills, capable of explaining system constraints and technology implications to business stakeholders.
• Comfortable working in a structured, process-driven environment, with an appreciation of compliance, data integrity, and controlled change management practices.
• Collaborative and team-oriented, supporting cross-functional work with Product Owners, Developers, Testers, and business users.

Details

• Location: Bengaluru, Luxor North Tower.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2–3 days per week in the office, with the specific pattern agreed with the manager.