Senior Product Designer, Knowledge Graph | NASA | Remote

Overview

Senior Product Designer for Grafana Cloud's Knowledge Graph, designing the context layer that powers the entity graph, entity catalog and RCA workbench. This is a remote position open to candidates in the US and Canada.

What you'll do

• Enable customers to easily understand and explore how their systems connect to each other.
• Find clear, simple ways to show complex, constantly-changing information without overwhelming the user.
• Translate research and data into experiences that are easy to digest and break down complexity.
• Tailor the experience to different target audiences, covering multiple user perspectives.
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team.
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations.
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements.
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community.

What you'll need

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users.
• A portfolio of effective designs for complex products delivered in a fast-paced environment.
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them.
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind.
• Attention to detail and willingness to learn about a complex, very technical product space.
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy.
• Provide an example of an experience where decision-making in a complex area is made easy through a well-curated UI, with a sentence or two on what makes it effective.

Nice to have

• Experience designing complex, data-dense interfaces with a focus on clarity.
• Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain.
• Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring.
• Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact.

Details

• Location: United States (Remote). Candidates in the US and Canada, East Coast US/Canada preferred, open to other time zones for exceptional candidates.
• Work mode: Remote, 100% remote R&D organization.
• Base compensation range in the United States: USD $143,000 - USD $180,000, varying by level, experience, and skillset.
• Benefits include equity, bonus (if applicable) and other benefits.
• In-person onboarding provided.
• Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days.