Senior Product Manager

Overview

Senior Product Manager for cross-functional Customer Experience initiatives, driving work from research through launch and post-launch analysis with autonomy.

What you'll do

• Provide strategic vision and leadership for complex, cross-functional initiatives.
• Lead user and market research to inform product strategy.
• Set vision and goals, define experience architecture, and adapt plans as needs change.
• Own customer experience commercial outcomes and connect roadmap to financial goals and margin.
• Drive conversion optimization across the funnel including checkout friction, search relevance, and personalization.
• Translate Amplitude (or similar) analytics and A/B results into roadmap decisions.
• Establish KPIs and run A/B testing and staged rollouts; perform post-launch analysis.

What you'll need

• 7+ years of product experience, including 5+ years on a Product/Customer Experience Team.
• 2+ years of e-commerce industry experience.
• Ability to independently lead large complex cross-functional initiatives end to end.
• Strong data fluency using Amplitude analytics, behavioral data, and A/B test results for roadmap decisions.
• Experience defining and running A/B tests and experimentation and setting KPIs and performance monitoring plans.
• Experience with JIRA and Confluence (or equivalent) for documentation and scrum ceremonies.
• Experience mentoring and leadership skills.

Details

• Remote role open to candidates living in or relocating to specified U.S. states.
• Travel to headquarters in Melville, NY for internal meetings and team building activities; frequency stated as “X times per year”.
• Full-time; Monday through Friday 8:00 a.m. to 5:00 p.m. ET with flexibility.