Senior Product Owner

Overview

Own and shape a product area within DealerSocket CRM that lets dealership teams connect with customers through voice, text, video and email, working with a team of six developers and partnering with the Senior Director of Product on roadmap direction and investment decisions.

What you'll do

• Understand dealer needs by using sales engagements, conversations with dealership users, customer feedback and product data to identify problems worth solving.
• Shape practical solutions by translating complex workflows into prototypes, requirements and testable acceptance criteria, including important edge cases.
• Make informed decisions by recommending priorities based on customer value, business impact, reliability, dependencies and delivery effort, and explaining tradeoffs and simpler approaches when appropriate.
• Own the experience across vendor boundaries by validating that integrations work for dealership users, clarifying responsibilities between systems, and following issues through to resolution with engineering and providers.
• Think through the complete workflow, including what happens when a customer calls back, a conversation changes owners, or a salesperson moves between desktop and mobile.
• Build trust into the product by working with Legal, Privacy, Compliance and technical teams to incorporate applicable communications and customer-data requirements.
• Deliver and learn by coordinating release readiness, rollout guidance and enablement, and using adoption, reliability, customer feedback and support insights to guide improvements after launch.
• Own team-level backlog prioritization, requirements, acceptance criteria and product launch readiness.

What you'll need

• At least 3 years of Product Owner or Product Manager experience delivering enterprise B2B SaaS products, including independently leading a complex initiative from an unclear customer problem through launch and measurable results.
• Practical use of AI-assisted tools for research, prototyping or product work, with appropriate validation and responsible information handling.
• The judgment to recommend priorities, resolve cross-team dependencies and explain tradeoffs without needing every next step prescribed.
• Strong workflow discovery and requirements skills, including prototypes, process flows and testable acceptance criteria.
• Practical understanding of REST APIs, webhooks and integrations; you do not need to write code, but you should be comfortable discussing system behavior and technical tradeoffs.
• Experience working across engineering, business teams and external technology providers.
• Clear written and spoken English, including confidence speaking with customers and communicating decisions to technical and business audiences.

Nice to have

• Experience delivering CRM, customer communications or integration-heavy B2B SaaS products.
• Automotive experience.

Details

• Virtual India location; works across India and U.S. teams.
• Travel to the U.S. for learning from dealership users.