Senior Product Owner - Travel & Expenses (T&E) and Fieldglass

Overview

Own the product vision, strategy and delivery for Travel & Expense applications, with a primary focus on Concur and its readiness for the SAP ECC to S4Hana migration, and provide Fieldglass product ownership at 50% involvement.

What you'll do

• Manage the product vision and strategy for Travel & Expense applications, with a primary focus on Concur.
• Collaborate with stakeholders to gather and prioritize requirements, ensuring alignment with business objectives.
• Lead the Concur satellite project, ensuring the readiness of Concur during the SAP ECC to S4Hana migration.
• Deliver business-initiated projects for Concur and other Travel & Expense applications, meeting quality, scope and timeline requirements.
• Coordinate with cross-functional teams, including IT, finance and procurement, to ensure successful project execution.
• Manage technical operations for Concur, AmexGBT, SpotMe and Cvent to meet the SLA agreed with the business for tech products.
• Oversee tech audits, compliance activities, application onboarding and service stabilization to ensure business continuity.
• Stabilize and monitor service management processes, including incident, problem and change management, with an outcome-driven approach.
• Ensure the technical health and performance of Travel & Expense applications through regular monitoring and maintenance.
• Support technical audits and compliance activities to meet regulatory and internal standards.
• Address and resolve technical issues, minimizing downtime and ensuring a seamless user experience.
• Engage with key stakeholders to understand their needs, providing regular updates on product and project status.
• Foster strong relationships with vendors and partners, ensuring effective collaboration and support.
• Act as the primary point of contact for Travel & Expense application queries and escalations.
• Ensure Concur's readiness and integration with SAP ECC during the migration to S4Hana, focusing on a seamless transition.
• Manage the end-to-end process of integrating Travel & Expense applications with the S4Hana environment, minimizing disruption to business operations.
• Collaborate closely with SAP project teams to align T&E processes and configurations with S4Hana capabilities and requirements.
• Monitor and evaluate post-migration performance of T&E applications, implementing adjustments and improvements within the S4Hana framework.
• Identify opportunities for process improvement and implement best practices to enhance the efficiency and effectiveness of Travel & Expense applications.
• Stay abreast of industry trends and emerging technologies, integrating relevant advancements into the product roadmap.
• Ensure all products supporting the business are compliant with internal security and risk management policies and external regulatory and statutory requirements (e.g. GxP, SARBOX), and that tech continuity plans are in place for business-critical products.
• Accountable for privileged access control audit and documentation, adhering to internal and external risk compliance.
• Work with third-party solution providers, GSK staff, developers and GSK Core Technology/Platforms on technical configuration and customization of solutions.
• Ensure the SAP design is managed and controlled to maintain the integrity of the ERP template, and drive synergies across Fieldglass and Ariba modules in the Procurement area.
• Develop sound knowledge of GSK policies and processes for protecting sensitive data.
• Take part in technical governance and oversight of product development, supporting the Solutions Architect in assessing technology solutions.
• Manage change activity, including Software as a Service delivered change, into production in a compliant and efficient manner.
• Ensure data passing to and from upstream and downstream systems through integrations is efficient, accurate and secure, including reporting capabilities.
• Drive ongoing product and technical improvements, adopting appropriate delivery methodologies with a focus on customer value.
• Ensure completion of technical deliverables and that the technical aspects of the definition of done are achieved.
• Ensure Strategic Suppliers (SI) and contract workers deliver quality to their agreed SOW, and manage the SI to milestones, targets and metrics.
• Support and drive the mix of on-shore and off-shore resource, and the reduction of contract workers in favour of Strategic Supplier staff.
• Supervise consultants on support activities, reviewing progress, resolving blockages, and ensuring SLAs are met and production systems are not put at risk.
• Work on support tickets and escalations, resolving break-fix issues and deploying operational changes.
• Proactively reduce the volume of support work by working with suppliers to improve service and addressing common or recurring issues.

What you'll need

• Bachelor's degree in information technology, Business Administration or a related field.
• Degree and minimum 5 years of relevant experience (e.g. R&D, Commercial, Corporate, GMS) in a major global technology organization.
• Proven experience as a Product Owner or similar role, with a focus on Travel & Expense applications.
• Strong knowledge of Concur and its integration with ERP systems, particularly SAP ECC and S4Hana.
• Fieldglass implementation/configuration skill, with key understanding of all Fieldglass modules, configuration manager, interfaces and integration support.
• Demonstrated previous Fieldglass roll-outs and implementations.
• Experience managing technical operations, including tech audits, compliance activities and service stabilization.
• Track record in technical development, solution design, programme and product delivery and service management.
• Experience as a Technical Analyst.
• Experience working with third parties in the delivery of working products.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Excellent relationship management, strong influencing and communication skills, able to engage and influence stakeholders at all levels.
• Deep content knowledge of the respective functional area (business operating models, processes and products).
• Expert in SAP configuration.
• Experience of audit and documenting privileged access control, adhering to internal and external risk compliance.
• Typically 3 end-to-end market/site implementation project lifecycles.
• Ability to plan and deliver own work, follow a detailed plan, and report metrics, achievements and impediments.
• Ability to work in partnership and drive successful delivery of third parties, including off-shore work.
• Alignment with GSK Values and Expectations.

Nice to have

• Knowledge of service management frameworks (e.g. ITIL).
• Understanding of Agile Software Development, with experience in Scrum, Kanban or SAFe.
• Understanding of Emergn VFQ.
• SAP certification in the respective area of expertise.
• Practical experience of global design and SAP solutions in a pharmaceutical manufacturing environment.

Details

• Location: Bengaluru Luxor North Tower.
• Fieldglass involvement: 50%.