Senior Product Specialist - Analytics Services PD

Overview

Senior Product Specialist on FactSet's Services product team, driving evolution of Buy-Side Services workflow and process monitoring tools that underpin Managed Services and Portfolio Services.

What you'll do

• Deliver high-quality, innovative solutions that meet the evolving needs of clients.
• Collaborate closely with cross-functional teams including product, engineering, and operations to foster a culture of continuous improvement and proactively enhance offerings.
• Become the SME of Services products and drive their evolution into a seamless experience for users.
• Work directly with clients and internal teams to identify areas for improvement and execute a vision for product success in the short and long term.
• Contribute to the creation of requirements and specifications for tools and workflow improvements, enabling support teams to meet the demands of accelerated client growth.
• Manage internal documentation utilized by various departments for product knowledge.
• Collaborate with engineers to fix bugs, test enhancements, and manage releases and client migrations.
• Assist with queries and bugs to ensure timely and accurate responses.
• Work within an Agile environment focused on frequent continuous releases and increased transparency with stakeholders.

What you'll need

• 4+ years of industry experience.
• Strong technical, analytical, troubleshooting, and communication skills.
• Creative thinker with strong attention to detail.
• Ability to take ownership of projects and bring them to completion.

Nice to have

• Background in Product Development, Application Design, or a similar role.

Details

• Location: Hyderabad, India.