Sr Product Specialist, GSSO

Overview

The Senior Product Specialist is part of the GSSO Sales Technology team and serves as a bridge between Sales and Technology, supporting the deployment, optimization and scale of Salesforce and integrated sales technologies including Gong, EAC, Customer 360 and data governance tools.

What you'll do

• Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration and environment support.
• Partner with Product Managers and business stakeholders to gather requirements, document business needs and translate them into well-groomed user stories and backlog items.
• Maintain high-quality Jira documentation, linking user stories to epics, initiatives and product discovery activities while supporting sprint planning and agile ceremonies.
• Execute data governance activities, perform data audits and leverage tools such as Salesforce Inspector, Data Loader and SOQL-based processes to support administrative operations and mass updates.
• Support product releases, testing, deployment activities and process improvements to ensure successful adoption of sales technology solutions.
• Create and maintain process documentation, standard operating procedures, knowledge articles and training materials to drive operational scale and user enablement.
• Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management and Technical Support teams to improve seller workflows and overall platform effectiveness.
• Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks and generate actionable business insights.

What you'll need

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis or Salesforce-focused operations roles.
• Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups and Delegated Administration.
• Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector and data governance processes.
• Understanding of Agile methodologies with experience writing user stories, managing backlogs and working within Jira and Scrum environments.
• Strong process documentation, workflow mapping and training development skills.
• Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
• Demonstrated ownership, problem-solving ability and a continuous improvement mindset.
• Comfort leveraging AI tools to improve productivity, analysis and operational effectiveness.

Nice to have

• Salesforce Certified Administrator (SADM-201) strongly preferred.
• CSPO or other Agile certifications are a plus.

Details

• Hybrid work environment, working virtually when productive and getting together with colleagues in the office.
• Works closely with stakeholders across the Americas, EMEA and APAC regions.