Senior Product Specialist, AVP

Overview

Provide functional application technical support to Charles River Development (CRD) customers in the Fixed Income and Derivatives space, acting as a central support representative.

What you'll do

• Function as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into actionable feedback and solutions.
• Provide technical support by diagnosing issues, resolving inquiries, and delivering user guidance and training.
• Investigate complex technical problems, including third-party integrations, and develop and test effective workarounds.
• Deliver high-quality client support, including managing sensitive or high-impact issues with professionalism.
• Adhere to established support procedures while contributing to continuous process improvement.
• Maintain accurate documentation of client interactions and issue resolutions.
• Support special projects and additional duties as needed to support team and organizational objectives.

What you'll need

• Bachelor's degree in a technical discipline (Finance, Economics, Financial Engineering, Fintech, or related field).
• Medium to advanced fixed income instruments and derivative product knowledge, along with an understanding of the Trade Life Cycle.
• Excellent communication and interpersonal skills, with the ability to confidently engage senior stakeholders, facilitate working sessions, and gather requirements effectively.
• Strong analytical and problem-solving skills, with a high level of attention to detail and demonstrated experience in process analysis.
• Proven ability to prioritize, manage multiple tasks, and operate effectively in a fast-paced, client-driven environment.
• Team-oriented and customer-focused, with a strong commitment to delivering high-quality outcomes.
• Minimum 12 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading, with exposure to Charles River IMS or similar OMS/EMS platforms.
• Basic working knowledge of SQL.

Nice to have

• Advanced degree (MBA or Master's) preferred.
• SIE or CFA Foundations certifications are highly desirable.

Details

• Location: Hyderabad, India.
• Shift timing: work during EST hours, 8:00 am EST to 5:00 pm EST.